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Our Levels of Expertise
We assign tasks based on the level of expertise and experience needed—not just the type of work. Whether it’s a blog post or a system build, the depth of insight, training, and precision varies by level. You’ll receive a credit estimate based on the expertise level required, so you’re always in control of both cost and quality.
Level 1 – Foundational Specialist
- 2–3 years of professional experience
- Solid understanding of tools and processes
- Confident handling basic to intermediate tasks with guidance
- Ideal for straightforward projects, documentation, or repeatable execution
Level 2 – Skilled Professional
- 3–5 years of hands-on experience
- Executes confidently with minimal oversight
- Familiar with industry standards and tool best practices
- Great for content creation, tool setup, and process-based work
Level 3 – Specialized Contributor
- 5–8 years of experience in a core discipline
- Deep familiarity with tools and systems
- Provides light strategic input and process refinement
- Ideal for optimization, integrations, and creative problem solving
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Level 4 – Senior Expert
- 8–10+ years of domain expertise
- May hold specialized certifications or training
- Capable of architecting systems and leading initiatives
- Best for end-to-end solutions, advanced tooling, and technical builds
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Level 5 – Top-Tier Authority
- 10–15+ years of experience or advanced degree
- Combines high-level insight with precision execution
- Trusted for complex, high-impact work across strategy, systems, and delivery
- Often reserved for scientific, regulatory, or deeply specialized projects
Frequently Asked Questions (FAQs)
Who will be working on my project?
Each project is handled by vetted, top-tier project managers and operations specialists from our team. You’re not hiring a random freelancer—you’re getting a dedicated team of multiple experts working on your tasks - backed by quality control and oversight.
How fast will my project be completed?
Most tasks are completed within 2 to 5 business days, depending on scope and complexity. You’ll always get an estimated delivery window up front. Urgent tasks can be prioritized using more credits.
How do credits work?
For Professional and Enterprise plans, you have the ability to work with a dedicated Project Manager by the task or hour.
TandemTask uses a simple, credit-based system for maximum flexibility. One credit block typically covers between 15 minutes to 1 hour of work, depending on the complexity of your project.
As a reference, 48 credits generally equals about 12 hours of work per month. Before we start any project, you’ll receive a clear estimate of how many credits it will require, so you always know what to expect.
For more details, visit our Credit Hours page.